Refund policy

REFUND POLICY

Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your item. You then have a further 14 days to return it to us. This applies to all orders, including preorders.

You may also cancel a preorder at any time before dispatch for a full refund. Email mujo.archive@gmail.com with your order number.

Returns

To be eligible for a return, your item must be unworn, unwashed, and in its original condition. To start a return, email mujo.archive@gmail.com with your order number and we will confirm the return address.

Return postage is paid by the customer unless the item is faulty. We recommend using a tracked service, as we cannot refund items lost in return transit.

Refunds

Once your return is received and inspected, we will notify you and process your refund to your original payment method within 14 days. Original outbound shipping is refunded where the whole order is cancelled within the 14-day cancellation period.

Faulty or incorrect items

Under the Consumer Rights Act 2015, if your item is faulty, damaged, or not as described, you are entitled to a full refund (including return postage) within 30 days of delivery, or a repair or replacement thereafter. Email mujo.archive@gmail.com with photos and your order number and we will resolve it.

A note on the garments

Our garments are intentionally washed, faded, and distressed. Variations in wash, tone, and surface are part of each specimen and are not defects. Genuine faults such as failed seams, broken zips, or print defects are covered in full as above.

Exchanges

Because each drop is produced in a fixed quantity, exchanges (for example, a different size) are subject to availability. Email us and we will do our best. If the size you need is not available, a standard return and refund applies.